Terms of Service

1. Who we are and what this covers

MoverTrack is operated by MoverTrack, LLC, a limited liability company formed in Delaware, United States, at 1111B S Governors Ave STE 42337, Dover, DE 19904, USA ("MoverTrack", "we", "us", "our").

These Terms of Service ("Terms") are a binding agreement between you and MoverTrack, LLC. They cover your use of the MoverTrack mobile applications, the websites at movertrack.com and admin.movertrack.com, our members zone (section 6), our WhatsApp Business messaging features, the customer tracking pages we generate for you, and any related services (together, the "Service").

You accept these Terms when you create an account, when you tick the box at checkout, or when you use the Service — whichever happens first. If you do not accept them, do not use the Service.

Two further documents form part of this agreement and are incorporated by reference: our Privacy Policy and, where we process personal data on your behalf, our Data Processing Agreement. Our Refund and Cancellation Policy explains section 7 in more detail.

2. Who may use MoverTrack

The Service is built and sold for use by businesses. By accepting these Terms you confirm that:

• you are at least 18 years old;
• you are using the Service for purposes relating to your trade, business, craft or profession, and not as a consumer;
• if you accept these Terms on behalf of a company or other legal entity, you have authority to bind it, and "you" means that entity.

If mandatory law in your country nonetheless treats you as a consumer, nothing in these Terms removes the rights that law gives you. See section 23.

3. Your account

Some accounts are created through WhatsApp, in which case you sign in with your phone number and can add a password later. Others are created directly. Either way:

• you are responsible for keeping your sign-in details secret — including access to your phone and to your WhatsApp number — and for everything done through your account;
• you must give accurate information and keep it current — in particular, if you pay us, a working email address at checkout, which is where we send receipts, payment failures and notice of price changes;
• if your plan includes people — workers or partners who do jobs for you — each of them acts under your account and you remain responsible for what they do, including every message they send from your WhatsApp number. You decide which jobs and chats each of them sees, and whether they see your customers' phone numbers. If you move to a plan with room for fewer people, the others are paused, not deleted, until there is room for them again;
• one business, one account — you may not hold more than one account for the same business, and we may ask for reasonable proof that your business is real (for example its website, its registration or a recent job) before giving you a free plan, an offer or an invite reward, or while we check an account;
• tell us promptly at info@movertrack.com if you believe your account has been accessed by someone else.

4. What the Service does, and what it does not

MoverTrack provides software for scheduling jobs, creating orders, sharing live tracking pages with your customers, messaging through WhatsApp, managing a small team and, on plans that include it, turning your WhatsApp chats, or text you copy into the app, into suggested jobs.

We supply software only. We do not perform any of the services you offer your customers (such as moving, delivery, passenger transport, repairs or cleaning), we are not a party to any contract between you and your customers, and we do not guarantee that you will win work or that any customer will pay you. Everything you agree with your customers is between you and them.

Suggested jobs are only suggestions. When the Service reads a chat, a message or text you paste to fill in a job for you, what it proposes can be wrong or incomplete. That includes the addresses, the day and time, and the customer and their number, even a number found in your phone's contacts, and even where the app marks something as found. Nothing becomes a job until you have checked it and confirmed it, and making a suggestion never sends anything to your customer. You are responsible for what you confirm.

5. Plans, allowances and credits

What you get depends on the plan you are on. Our current plans are Starter, AI Calendar, Pro, Business and Partner, and plans for larger teams. Among other things, a plan sets whether your tracking pages show your business name and logo, whether the links you send show a preview card with your name and logo, whether your links use your own livemap.page address or your own domain (section 28), how many people can work with you, whether you can connect your own WhatsApp number, what MoverTrack keeps of your chats (section 10) and whether your chats can be turned into suggested jobs. Some things also depend on whether you have a twelve-month plan, meaning twelve months in a single payment, in the members zone or in the app, or a yearly subscription bought in an earlier version of the app: on our current plans, the lower credit pack prices (section 6) come with a twelve-month plan, not with a monthly one, and so does your own domain when that plan is bought in the app. Otherwise your own domain is an add-on (section 28). Our current plans do not include live links: live links come from credits, which work with any paid plan, and from offers such as a welcome gift or the Welcome offer (section 6). Plans, their prices and their contents are shown before you buy, in the app or in the members zone (section 6).

• Plans with live links. Some earlier plans, and some plans still sold in older versions of the app, include a number of live links each month, as shown when you buy them. Those live links reset at the start of each billing period and unused ones do not carry over, except that such a plan bought as a single payment gives them all at once, to use until its period ends. They are used before your credits.
• Monthly boxes of live links. With the Welcome offer (section 6), you can take a box of live links paid monthly, as a subscription, whether your plan is paid monthly or for twelve months. Each month you pay for adds the live links of that box to your credits, which never expire: the ones you do not use carry over. Once the box is cancelled or ends, no more of its live links are added, and the ones you already have stay yours.
• Credits are live links you buy in packs, in the members zone or in the app, or in a box of live links with the Welcome offer, monthly or for twelve months (section 6), and we may also give them, for example as a gift or for inviting another business (section 8). Credits never expire. Where one of the earlier plans with live links, or an offer, also gives you live links, those are used first, and your credits only after them.
• Credits work while you have a paid plan, Starter or any plan above it, AI Calendar included, whichever way you pay for it, in the members zone or in the app. On the free plan your credits wait: they stay yours and still show, but they do not start live links until you have a paid plan again. If you stop your plan, or it ends, your credits stay yours. Having credits never stops or delays the end of a plan. Credits we give you work as we state when we give them.
• Credits have no cash value and cannot be transferred between accounts, and credits you have used are not refundable. Section 7 sets out what happens to a pack that is refunded, and to your credits when your account ends.
• Promotional entitlements — such as a free first month of a plan, free live links or a welcome gift — are limited in time or in number of uses, are not part of any paid plan, and end without notice when the stated limit is reached. Each business can receive each offer only once. An offer obtained by breaking these Terms, for example through a second account, may be withdrawn at any time together with anything it gave.
• The welcome gift. A new business that joins through another business's invite, or through a message from MoverTrack, gets 100 live links to use within one month; any other new business gets 30 live links to use within 14 days. While the gift runs it also has the features shown in the app. Live links of the gift that are still unused when it ends become your credits only if a paid plan is active at that moment, including one you paid for in advance during the gift; otherwise they end with the gift. If the payment for that plan is later refunded or reversed, by us or, for one bought in the app, by Apple or Google, those credits are taken back too, as far as your credit balance still holds them: the ones you have already used stay used, and this never takes your balance below zero.
• Live links: each leg of a job that you start (for example to the pickup, then to the delivery) is one live link, with a live route and an arrival time on your tracking page from Start until you arrive. If you start the same leg again, for example after the app was closed during the drive, that is another live link. Basic tracking is the simple page: your customers see your location only, without the route or the arrival time. You have it when you have no live link to use, and whenever you choose it. On a paid plan, and during a welcome gift, basic tracking is unlimited and not counted. On the free plan it is counted: up to 10 basic trackings a month, each leg of a job you start counting as one; starting the same leg again in the same month does not count again.
• Free plans are provided as they are and may be changed or withdrawn at any time. On the free plan your tracking pages show MoverTrack's name, not your business name or logo, whether the tracking is live or basic, and your other customer-facing pages may carry MoverTrack branding.

We may change what a plan includes. If a change materially reduces what you are paying for, we will give you at least 30 days' notice and you may cancel before it takes effect.

6. Payment, renewal and price changes

You can buy a plan in two ways: in our members zone, a website where you buy directly from us, with payments handled by Stripe, or in the MoverTrack app, through Apple's App Store or Google Play. Either way, we do not see or store your full card details. Prices differ between the two: a plan costs less in the members zone than in the app, and each shows its price before you buy. The points below are about plans bought in the members zone; buying in the app is covered after them.

• Prices are shown at checkout in the currency for your country, and taxes are shown or added as indicated there.
• Subscriptions renew automatically for the same period until you cancel. We charge the payment method on file at the start of each period.
• If a payment fails we will tell you by email and retry. If it has still not succeeded after the grace period stated in that email, your account reverts to the free plan.
• We will give you at least 30 days' notice by email before increasing the price of an existing subscription, and you may cancel before the new price takes effect. Editing our published price list does not change what you already pay.
• If you raise a chargeback instead of contacting us, we may suspend the account while the dispute is resolved.
• Prices are exclusive of taxes unless stated otherwise at checkout. Where we must charge VAT or sales tax we add it; where you must withhold tax, the amount payable to us is grossed up so we receive what the price says.
• If payment is overdue we may suspend the Service until it is paid, and we may charge interest on overdue amounts at the statutory rate.
• Every current plan can also be bought for twelve months in a single payment, for no more than ten times its monthly price. The length and the price are shown before you buy and again on the checkout page. It does not renew and nothing further is charged; you can buy another period before it ends, and it then runs on from the end of the one you are in. If you buy a twelve-month plan while the welcome gift is running, its twelve months start when the gift ends, and what it adds to the gift, such as the lower credit pack prices (below), starts on the day you pay. A twelve-month plan bought in the members zone does not include your own domain: your own .com and your website connected are add-ons (section 28).
• The Welcome offer. Once per account, the members zone sells a plan together with a box of live links if you want one, in a single checkout. You choose the plan's period and the box's period separately: each can be for twelve months in a single payment or paid monthly, as a subscription, and you can also take no box. Which choices are offered, and their prices, are shown before you buy, and its prices are welcome prices, which you keep only while it runs (below). A plan and a box with different periods are separate parts: each is paid, cancelled and refunded on its own (section 7). On Pro and the plans above it, you can add your own .com or your website connected (section 28), as a single payment for one year made at checkout, which starts that day. If you take it while the welcome gift is running, you keep the gift's features until the gift ends; your plan starts then, and the gift's live links you have not used are kept as credits that never expire. It is not sold while you already have a twelve-month plan, in the members zone or in the app, or a subscription bought in an earlier version of the app. Section 7 explains what cancelling it or a refund of it does.
• What you take for twelve months in the Welcome offer, the plan, the box or both, is paid in a single payment at checkout, also while the welcome gift is running. It does not renew, and nothing further is charged for it. A plan for twelve months is a twelve-month plan bought in the members zone, and what these Terms say about one applies to it. A box for twelve months gives credits: they are added as soon as the payment goes through and never expire (section 5).
• What you take monthly in the Welcome offer, the plan, the box or both, is a subscription that renews every month until you cancel it, which you can do at any time (section 7). Its price never goes up while you keep it, even if our prices rise; if you move to another plan, its welcome price applies (below), as shown before you confirm. If you take it while the welcome gift is running, nothing is charged for it until the gift has ended: the first monthly payment is taken then, on the date shown before you pay. A monthly box adds its live links to your credits for each month you pay for (section 5).
• Welcome prices. While any part of your Welcome offer runs, that is something you take monthly in it, or its plan for twelve months, also when you buy another twelve months before they end, you keep its welcome prices: more live links, for your box or on their own in the members zone, at the offer's price for each link; add-ons at the offer's prices; a plan price that never goes up; and a move to another plan priced from the welcome prices you bought at, as shown before you confirm. When the last part that runs ends, your welcome prices end with it, and our standard prices apply from then on. The Welcome offer does not come back.
• Fixed-term plans charged monthly, sold until 20 October 2026, continue under the terms accepted when they were bought: they run for their whole period at a lower monthly price, and renew into another period of the same length unless you turn renewal off at admin.movertrack.com, which stops the next period without ending the one you are in.
• A plan bought as a single payment covers a set number of months: twelve everywhere, and also one where your country cannot support a recurring payment. It does not renew and nothing further is charged. It gives no live links of its own, unless it is one of the earlier plans with live links (section 5); your credits work with it and stay yours when it ends.
• In the members zone, moving to a bigger plan takes effect at once: what it includes is yours straight away, and you pay the difference between the two plans' prices for the current billing period, with no change to your renewal or end date. On a single-payment plan you pay the difference between the two plans' single-payment prices for the months still to run, the current month included. Moving to a smaller plan there takes effect at your next renewal; on a fixed-term or single-payment plan, only once the period you committed to or paid for has ended. A change to a plan bought in the app is covered below.
• Moving from a monthly plan to a single payment takes effect when the payment goes through: your monthly subscription ends that day and nothing further is charged on it, and the month already paid is not refunded. Your credits are not affected: they stay yours and work with the new plan.
• Credit pack prices. Bigger packs cost less for each live link. Packs are sold only while you have a paid plan, in the members zone and in the app. Without a twelve-month plan, a pack costs the same whatever your paid plan, unless you have welcome prices (above). While you have a twelve-month plan, either one bought in the members zone, including one paid for in advance during the welcome gift, or twelve months in a single payment bought in the app, or a yearly subscription bought in an earlier version of the app, packs cost less again; not every pack size is sold at every price. Whether you have one is checked when you pay for a pack, and the price for you is shown before you buy, in the members zone and in the app. Credits bought at a lower price work like any others: they never expire, and they stay yours when that plan ends (section 5). If the payment for the plan that gave you a lower price is later refunded or reversed, by us or, for one bought in the app, by Apple or Google, we take back from each pack bought at that lower price the share of its credits that the lower price did not pay for, compared with what the same pack cost without that plan when you bought it, rounded up: for a pack bought at half that price, half of its credits. If you have already used them, your credit balance goes below zero, as section 7 explains.

Buying in the app. Apple or Google sells you the plan and takes the payment under its own terms, which apply to that payment and to any refund; these Terms govern your use of the Service and what the plan gives you. A plan bought in the app is a single payment for one month or for twelve months: it does not renew, and nothing further is charged. Its length and price are shown before you buy. Not every plan is sold for twelve months in the app; Starter is sold for one month only. Buying the same plan again before it ends adds the new period after the one you have. A bigger plan starts at once, and the unused value of the plan you have, meaning what you paid for it times the share of its period still to run, becomes extra days of the bigger plan at that plan's daily price in the app. A smaller plan can be bought only once the plan you have ends. A plan bought during the welcome gift starts when the gift ends. While a plan bought in the members zone, or a subscription bought in an earlier version of the app, is running, the app sells no other plan until it ends; credit packs are still sold.

Subscriptions bought in earlier versions of the app continue under the terms accepted when they were bought: they renew automatically at the price shown then, every month or every year, until you cancel them in your phone's subscription settings (section 7). Apple or Google decides when a change of plan or period takes effect, shows it before you confirm and works out what you pay for it. If a payment fails, Apple or Google tries again under its own rules; if the subscription ends, your account returns to the free plan. Before a new price applies to such a subscription, Apple or Google tells you and, where its rules require it, asks you to agree; you can cancel before it applies.

One paid plan at a time. Your account has one paid plan, whichever way you pay for it, and a plan bought in the app pays only for the MoverTrack account it was bought from. Over a plan bought in the app as a single payment, the same plan bought in the members zone starts when it ends, so no day is paid twice; a bigger plan starts at once, and the unused value of the app plan, worked out the same way at the members zone's price, is added as extra days, before the first charge of a monthly plan or at the end of a twelve-month plan; a smaller plan can be bought once the app plan ends. Over a subscription bought in an earlier version of the app, the days you have already paid for are kept and the plan you move to starts when they end; if you move to a bigger plan in the members zone, you pay the difference in monthly price at once and have it straight away. The exception is such a subscription bought over a plan you already have, or a move from Google Play to Apple: the store charges you at once, so the plan you are leaving ends and the unused share of what you paid for it is refunded, which is the share of its paid period still to run or, for one of the earlier plans with live links (section 5), the share of its live links not yet used if that is smaller. A plan bought in the members zone for a fixed period, as a single payment or a fixed term charged monthly, must end before you can buy one in the app. MoverTrack cannot cancel or refund a purchase made through Apple itself: to move away from a subscription bought through Apple, first turn off its renewal in your phone's subscription settings. If Apple renews it anyway, the Apple plan stays, and the plan you moved to is cancelled and what it charged for the same days is refunded in full.

7. Cancelling, refunds and changing your mind

If you are on a rolling monthly plan, or on a subscription bought in an earlier version of the app, you can cancel at any time: from admin.movertrack.com for a plan bought in the members zone, or, for a subscription bought in the app, in your phone's subscription settings (on an iPhone in Settings, on Android in Google Play) at least 24 hours before the month ends, or the year for a yearly subscription. Cancellation takes effect at the end of the period you have already paid for; you keep access until then, and you are not charged again.

A plan bought as a single payment covers the period you paid for: there is nothing to cancel, it does not renew, and its unused months are not refunded. A fixed-term plan charged monthly (section 6) was agreed for its whole period and cannot be cancelled part-way through; what you can do at any time is turn off renewal, which stops it continuing once that period ends. Where the EU Data Act gives you the right to switch to another provider, you may end either kind of plan on two months' notice in order to switch: for a plan charged monthly, the monthly payments still left in the period then become due as an early termination charge; for a single payment, the price already paid covers the period and is not refunded — in both cases because the lower price was given in exchange for the whole period. Nothing here affects any statutory right described below.

We do not otherwise refund a period that has already begun, except where the law requires it or where we choose to as a gesture of goodwill. Doing so once does not oblige us to do so again.

Refunds of a plan bought in the app are decided by Apple or Google under their rules, including under any right to withdraw, and you ask the store for them. Where this agreement promises you a refund for a plan bought in the app, we make it through Google Play for a Google Play purchase and, for an Apple purchase, which we cannot refund through Apple, we pay it to you ourselves. If a plan bought in the app as a single payment is refunded, in full or in part, the value refunded comes off the end date of your plan at that plan's daily price, never earlier than today, also where its unused value had become days of another plan. A full refund made while the welcome gift is still running brings the gift back, and the gift's live links that became credits are taken back as far as your balance still holds them.

If the single payment for the Welcome offer is refunded in full, what it paid for ends: a plan's twelve months and an add-on end, and the live links of a box for twelve months are taken back, as far as your credit balance still holds them: the ones you have already used stay used, and this never takes your balance below zero. If it paid for a plan for twelve months that you bought while the welcome gift was running, and the gift's end date has not passed, the gift comes back until that date, with its features and its live links, as if you had not bought the plan. What you took monthly is not affected.

What you took monthly in the Welcome offer can be cancelled at any time, like any monthly plan (above): it stops at the end of the month already paid, nothing further is charged, and that month is not refunded. Cancelling a monthly box never ends a plan for twelve months, and cancelling a monthly plan never takes away a box for twelve months. If you cancel before the first monthly payment, nothing is charged for what you cancelled; a monthly plan cancelled then does not start, and your account returns to the free plan when the welcome gift ends. If a monthly payment is refunded in full, the live links that month added are taken back, as far as your credit balance still holds them: the ones you have already used stay used, and this never takes your balance below zero. Cancelling the last part of the offer that still runs also ends your welcome prices (section 6).

The Welcome offer cannot be bought again, even after a refund or a cancellation. When only part of a payment for it is refunded, we tell you what that refund covers. An add-on bought in the app is refunded by Apple or Google under their rules, and it ends as soon as it is refunded, in full or in part (section 28).

Deleting your account in the app ends any plan at once, a fixed-term or single-payment plan included: nothing further is charged, and the period already begun is not refunded. A subscription bought through Apple in an earlier version of the app is the exception: only you can cancel it, so cancel it in your phone's subscription settings, or Apple keeps charging you even after your account is deleted or closed.

Where mandatory consumer law gives you a right to withdraw — the period is set by that law, commonly 14 days in the EU and the UK and different elsewhere — that right applies and nothing here removes it.

By purchasing, you expressly request that we begin providing the Service immediately, rather than waiting for any withdrawal period to end, and you acknowledge that: (a) once the Service has been fully performed you lose the right to withdraw; and (b) if you withdraw part-way through, you must pay a proportionate amount for what was supplied up to the moment you told us.

Credit packs are single payments and do not renew; a pack's credits are added as soon as its payment goes through. In the members zone, before you pay, you expressly ask us to add them straight away and confirm that you understand that you then lose any right to withdraw from that purchase, because it is fully performed once they are added, and we confirm the purchase to you by email. In the app, Apple or Google sells the pack and its rules decide any refund, which you ask the store for. When you ask Apple for a refund of a pack, you agree that we may tell Apple how many of its credits you have used, with the other details about your account and your use of it that Apple asks for, so that Apple can decide.

If a pack is refunded, in full or in part, or its payment is reversed, by us, by Apple or Google, or through your bank, the credits it paid for are taken back, in proportion to the amount refunded and rounded up. If you have already used them, your credit balance goes below zero and live links pause until it is back to zero or more, for example when you buy another pack. While a chargeback is open, that pack's credits may be held.

If we end the Service, or close your account when you have not broken these Terms, we refund what you paid for the credits you bought and have not used, the way you paid; for a pack bought through Apple, which we cannot refund through Apple, we pay it to you ourselves. If you delete your account yourself, your credits are deleted with it and are not refunded; before you confirm, the app tells you how many you would lose.

To withdraw or cancel, write to info@movertrack.com; for a subscription bought in the app, cancel it in your phone's subscription settings, and ask Apple or Google for any refund of a purchase made in the app. You do not have to give a reason. Full detail is in our Refund and Cancellation Policy.

8. Inviting other businesses

You can invite other businesses to MoverTrack and earn live links once they start using it, and a cash prize when they pay for a twelve-month plan. Taking part is optional, it is not part of any paid plan, and nothing in this section changes what you pay us.

• Who can earn — anyone with an active MoverTrack account, using their own invite link or code.
• Who counts — a business that is new to MoverTrack and has never had an account here. The first invite link they arrive through is the one that counts, it is fixed when they sign up, and a code cannot be added afterwards.
• What you earn: a one-time cash prize once the business you invited pays for a twelve-month plan, the twelve months in one payment, in the members zone or in the app, or a yearly subscription bought in an earlier version of the app. Monthly plans earn no prize, and neither do single payments for one month. Each plan has one prize, whatever size of the plan it takes. You earn once for each business. The amounts are shown in the app; they depend on the plan and on your country. Cash prizes are only for businesses you invite that are based in the same country as you.
• Live links for inviting: for each business you invite you get 20 live links once they make their first real trip to a customer with a live link, on a phone that hasn't been used with another MoverTrack account. The practice trip in setup doesn't count. We decide if a trip is real from the trip itself. You get links for up to 5 businesses a calendar month. These links never expire, can't be swapped for cash, work on any paid plan, and we can take them back if an account turns out to be fake.
• When you can take the prize: we hold it for 60 days from that payment, because a payment can still be refunded or reversed in that time. Until then the app shows it as on its way.
• How we pay you — by bank transfer, PayPal or a local payment app, in your own currency, to the details you give us in the app. There is no minimum: you can take a prize as soon as it is released. We send it within 7 working days of you asking. We may need a tax form from you before we can pay you the first time.
• If the business you invited cancels, you keep your prize. Whether it stays with us is not something you control, and we will not take back what you have already earned because of it.
• What does cancel a prize — a payment that is refunded or charged back. If we have already paid you for that prize, we deduct it from your next payment. We will never ask you to send money back to us for an honest invite; this promise does not cover a prize obtained by breaking the rules below.
• What you may not do — invite yourself on a second phone, number or account; create, buy or arrange accounts that are not real businesses; create fake jobs, customers or tracking links to earn a reward, or ask the business you invited to do so; send your invite link as spam — in bulk, to people who have not asked for it, or on coupon and deal sites; use bots or other automated tools; recommend MoverTrack in public — in a review, a post or a video — without saying that you are rewarded for inviting; or present yourself as MoverTrack or make promises on our behalf.
• We check before we reward — we review invites and may hold a reward while we do. A reward counts only when the business you invited is a real business that uses MoverTrack for its own work. We may ask you, or the business you invited, for reasonable proof.
• If the rules are broken — we may cancel the prizes and offers that came from it, including ones already given: a prize already paid is deducted from what we owe you next or, where it was obtained by fraud, recovered from you. We may also stop you taking part in this programme, limit what your account can do, or suspend or close the accounts involved. We decide in good faith on what we can reasonably see, and you can ask us at info@movertrack.com to look again.
• Tax is yours. What you earn here is your income, and declaring it where you live is your responsibility, not ours.

We may change the prizes and the rules of this programme, and we may end the programme altogether. Changes apply to businesses you invite after we make them — anything you have already earned, you keep.

9. Your customers' data

When you put your customers' details into MoverTrack — names, addresses, phone numbers, notes, photographs — that data is yours and you decide what happens to it. In data protection terms you are the controller and we are your processor: we handle it to run the Service for you and for no purpose of our own. Information that has been anonymised and combined, so that it can no longer identify any person or business, is not your data in that sense, and we may use it to run, measure and improve the Service.

Our Data Processing Agreement sets out how, and forms part of these Terms.

You confirm that you have a lawful basis for the personal data you put into the Service, that you have given your customers whatever information your local law requires, and that you will respond to their requests about their own data. That includes any chat or message you paste into the Service: paste only what you are allowed to share with us. The same goes for the people who work with you: you tell them that their location is shared while they track a job, and you have whatever basis your local law requires for it. We will help you where we reasonably can.

10. Messaging through WhatsApp

Some plans let you send WhatsApp messages to your customers through MoverTrack. This runs on infrastructure provided by Meta and shared with our other customers, so the rules here are strict and we enforce them.

Connecting your own number. On plans that include it, you can connect your WhatsApp Business number to MoverTrack. WhatsApp then delivers the messages on that number to MoverTrack as well, and what MoverTrack keeps of them depends on the way of working you choose, within what your plan allows: private — only the details of each message, such as who sent it and when, never its words, photos or files — so that your automatic messages go out only while WhatsApp allows them; the chats of jobs you give your people — those details, plus the chats of the customers whose jobs you have given to someone working with you, from that moment, so that they can read them and answer from your number; all chats — every chat in full, from the moment you choose it. The messages MoverTrack sends for you automatically, such as your tracking link and reminders, keep their text whichever you choose. Our Privacy Policy sets out the detail.

Moving to a way of working that keeps less — by your choice, or because your plan no longer includes the one you had — deletes MoverTrack's copy of what it no longer keeps of your customers' messages, and that copy cannot be brought back. The chats themselves stay in WhatsApp. If your plan no longer includes connecting a number, your number can stay connected, but MoverTrack sends nothing from it automatically.

When you use these features you must:

• have a lawful basis and, where required, a valid opt-in for every person you message — messaging people who have not agreed to hear from you is the single fastest way to lose access;
• honour any request to stop, immediately and permanently, whether it arrives through MoverTrack or by any other route;
• identify yourself honestly and never disguise who is sending;
• not use the Service for bulk unsolicited messaging, lists you bought or scraped, or anything WhatsApp's own policies forbid;
• comply with Meta's WhatsApp Business Terms and WhatsApp Business Messaging Policy, which apply to you directly.

We may suspend your messaging features immediately and without notice if, in our reasonable judgement, your use puts our WhatsApp access at risk. This is not a punishment — the same channel carries every other customer's messages and their sign-up, and we cannot let one account endanger all of them.

The same rules apply when you share your invite link. You send it from your own WhatsApp rather than through MoverTrack, but a complaint still reaches the number every other customer depends on. Share it with people and groups who would expect to hear from you — never as bulk messages to strangers, and never to lists you bought or scraped.

You are responsible for the content of every message you send and for any consequence of sending it.

11. Tracking pages

MoverTrack generates a public web page for each job you choose to share, reachable by anyone holding its link. That is what makes it usable — your customer does not need an account or a password.

It also means you decide who receives the link, and anyone they forward it to can see what it shows: your business name and branding, the job's addresses, and your vehicle's location while tracking is running. Tracking runs only while you start it and stops when you end the job. Do not share a link with anyone who should not see those details.

12. What you may not do

You may not:

• use the Service unlawfully, or to harass, defraud or mislead anyone;
• copy, resell, sublicense or white-label the Service without a written agreement with us;
• reverse engineer, decompile or attempt to extract our source code, except where law expressly permits it;
• work around usage limits, quotas or payment, including by opening multiple accounts for one business;
• open a second account, or use another person's, to claim an invite prize, a free month or any other offer more than once;
• create fake or automated accounts, or fake jobs, customers or tracking links, to get free use, offers or rewards;
• share account credentials with people outside your business, or use one account to serve several businesses;
• scrape, bulk-download or systematically extract data from the Service;
• upload malware, or interfere with or overload our systems;
• use the Service to build a competing product.
• publish benchmarks, performance data or comparative analyses of the Service without our written consent;
• use the Service, or let anyone use it on your behalf, to build, train or improve a competing product;
• remove, obscure or alter any MoverTrack branding the Service displays on a plan that includes it.

13. Services we rely on

The Service depends on third parties including Meta (WhatsApp), Google (maps, routing and address lookup, and Google Play), Apple (the App Store), Stripe (payments in the members zone) and our hosting and messaging providers. Your use of features built on them is also subject to their terms, and we are not responsible for their availability, accuracy or decisions. A current list is in our Privacy Policy.

14. Intellectual property

We own the Service — the software, designs, text, logos and everything else we provide — and nothing here transfers that to you. While your account is in good standing we grant you a limited, non-exclusive, non-transferable right to use it for your own business.

You keep everything you upload: your logo, your photographs, your customer records, your content. You grant us only the licence we need to host, process, transmit and display it in order to run the Service for you, and that licence ends when the content is deleted.

If you send us feedback or suggestions we may use them freely and without owing you anything.

15. Availability

We work to keep the Service running but we do not promise it will be uninterrupted or error-free, and we do not offer a service level guarantee unless we have agreed one with you in writing. We may take the Service down for maintenance, and will try to do so at quiet times.

Features labelled beta or preview may change or be withdrawn without notice.

16. Suspension and termination

You may stop using the Service and cancel at any time.

We may suspend, limit or terminate your account if you materially breach these Terms, if you do not pay, if your use puts our WhatsApp or payment access at risk, if we reasonably believe the account is fake or is being used to abuse free plans, offers or the invite programme, or if the law requires it. Except where the risk is immediate or we suspect fraud, we will tell you first and give you a fair chance to put it right.

When an account ends, your right to use the Service ends with it. If you delete it yourself in the app, your data is erased at once, as described in our Privacy Policy; there is nothing left to export afterwards. If it ends any other way, you may ask us to export your data within 30 days, after which we delete or anonymise it. An export contains your account details, your jobs and their addresses, your customer records, your photographs and files, and the chats MoverTrack keeps for you; it does not contain our software, our designs, or the records we must keep for security and tax. Any fee already paid for a period that has begun is not refunded where we terminated for your breach.

Tracking links stop working when the account ends. They are generated by the Service, so they depend on it; we have no obligation to keep any page, link or history reachable afterwards. Tell your customers before you close the account.

We may also remove or disable any content that we reasonably believe breaches these Terms or the law, and will tell you when we do and why, unless we are prohibited from saying so. Anyone can report content they believe is illegal, and you can contest a decision we made about your content, by writing to info@movertrack.com — a person reads every report and every complaint, in English or in any language the Service is offered in.

17. Disclaimers

Except where law says otherwise, the Service is provided as is and as available, and we disclaim all implied warranties including fitness for a particular purpose and non-infringement.

In particular: live tracking depends on your device's GPS, your mobile network and third-party map data. Locations, distances and arrival times are estimates and may be wrong. Do not rely on them where being wrong would be dangerous or costly, and always follow road law and your own judgement when driving.

18. Limits on our liability

Nothing in these Terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, for fraud, and any mandatory rights you have as a consumer.

Subject to that:

• we are not liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, lost revenue, lost business, lost goodwill, wasted expenditure, business interruption, the cost of substitute services, or lost or corrupted data, however caused and even if we were told the loss was possible;
• our total aggregate liability for all claims arising in any twelve-month period — under these Terms, the Data Processing Agreement, or otherwise — is limited to the amount you actually paid us in the twelve months before the first such claim arose;
• if you have paid us nothing in that period, our total aggregate liability is limited to USD 100;
• we are not liable for failures caused by events outside our reasonable control (see the next section), nor for anything arising from your own breach, your instructions, or content you supplied.

You must bring any claim within twelve months of the date you first knew, or reasonably should have known, of the facts giving rise to it. After that the claim is barred, to the fullest extent the law allows.

These limits reflect the price of the Service. Without them we could not offer it at this price, and you accept that allocation of risk.

19. Events outside our control

Neither of us is liable for failing to perform because of something outside our reasonable control — including outages or changes at Meta, Google, Stripe, Apple or our hosting and messaging providers, loss of access to the WhatsApp Business Platform, internet or network failure, acts of government, war, civil unrest, epidemic, strike, fire or natural disaster.

Payment obligations are not excused by this section. If the event lasts more than 60 days, either of us may terminate the affected part of the Service and you are refunded any fees paid for the unused remainder of the period.

20. Your indemnity to us

You will defend and indemnify MoverTrack, LLC against claims, losses, fines and reasonable costs (including legal fees) arising from your breach of these Terms, from content you upload or messages you send, from your use of the WhatsApp features, and from claims by your customers or by any authority relating to personal data you put into the Service.

We will tell you about the claim without undue delay, let you control the defence with counsel of your choosing, and give you reasonable cooperation at your cost. You may not settle anything that admits fault on our part, imposes any obligation on us, or fails to release us unconditionally, without our written consent. We may take part in the defence with our own counsel at our own cost.

21. Changes to the Service

We develop this product continuously. We may add, change, or remove features, and may discontinue the Service or any part of it.

Where a change materially reduces what a paid plan provides, we will give you at least 30 days' notice and you may cancel before it takes effect, with a refund of fees already paid for the unused remainder of the period. That refund is your sole remedy.

Free plans, beta features and promotional entitlements may be changed or withdrawn at any time without notice.

22. Changes to these Terms

We may update these Terms. Minor changes take effect when published, with a new version number and date at the top of this page.

For changes that materially affect your rights or obligations we will give at least 30 days' notice by email or in the app. If you do not accept them, cancel before they take effect; continuing to use the Service afterwards means you accept them.

We record which version of these Terms you accepted and when.

23. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction.

This does not take away protections you cannot be deprived of. If you are a consumer, or if mandatory law in your country of residence gives you rights or a right to sue locally, that law continues to apply and you may bring proceedings in your local courts.

Before starting any formal dispute, please write to info@movertrack.com. Most things are faster to fix that way.

24. If you are in the United States: arbitration and class action waiver

This section applies only if you are resident or established in the United States. It does not apply to customers elsewhere, whose position is governed by the previous section.

You and MoverTrack, LLC agree that any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Delaware, rather than in court — except that either of us may bring an individual claim in small claims court, and either of us may seek injunctive relief in court to protect intellectual property or stop unauthorised access.

You and we each waive any right to a jury trial, and any right to bring or participate in a class, collective or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is held unenforceable, this entire section does not apply and the dispute goes to the courts named in the previous section.

You may opt out of this arbitration section by emailing info@movertrack.com within 30 days of first accepting these Terms, saying so. Opting out does not affect anything else in these Terms.

25. Sanctions and export control

You confirm that you are not located in, resident in, or acting on behalf of anyone in a country subject to comprehensive US, EU or UK sanctions, and that you are not named on any applicable restricted-party list. You will not make the Service available to anyone who is.

We may suspend or terminate immediately, without liability, if we reasonably believe this section has been breached or that continuing would put us in breach of sanctions or export control law.

26. General

These Terms, with the Privacy Policy, the Data Processing Agreement and the Refund and Cancellation Policy, are the entire agreement between us about the Service. You confirm that you are not relying on any statement, promise or representation that is not written in them — nothing said in a demo, a message or a sales conversation forms part of this agreement. This does not limit liability for fraud or fraudulent misrepresentation.

If any provision is held unenforceable, it is modified to the least extent needed to make it enforceable and the rest continues in force. If we do not enforce a right immediately, we do not lose it. Nobody other than you and us has any right to enforce these Terms, except Apple as section 29 says. You may not transfer your rights under these Terms without our consent; we may transfer ours to a successor in connection with a merger, acquisition or sale of assets. Notices to you go to the email address you gave us at checkout or on your account, or reach you in the app or on WhatsApp, and are treated as received the next business day; notices to us go to info@movertrack.com.

These Terms and the documents they refer to are written in English and translated into other languages. If a translation differs from the English text, the English text prevails, unless the law requires otherwise.

27. What survives

Ending this agreement does not end the sections that are meant to outlast it. Those are: your customers' data and the Data Processing Agreement, intellectual property, disclaimers, limits on our liability, your indemnity, sanctions and export control, governing law and disputes, and this section — together with any obligation to pay amounts already due.

28. Custom domains

Your own .com and your website connected are add-ons for Pro and the plans above it. Each is a single payment for one year: it does not renew, and nothing further is charged. In the members zone they are sold with the Welcome offer (section 6): with a plan for twelve months, they last until its twelve months end; with a monthly plan, they last one year. In the app they are sold through Apple or Google, under that store's terms (section 6); buying the same add-on again before it ends adds another year after the one you have.

Your own .com. When you choose a name, MoverTrack registers it with a domain registrar in MoverTrack's name and at MoverTrack's cost, and connects it to your tracking pages. We register it after your payment for the add-on. A plan, monthly or for twelve months, does not include a custom domain, whether bought in the app or in the members zone: your own .com is the add-on. Pro, or a plan above it, bought for twelve months in an earlier version of the app that said it included one, and a yearly subscription bought in an earlier version of the app, still include it for that plan's time; for those we register it after your payment for that plan. You can choose the name during the welcome gift, but the gift on its own does not include a domain. Some earlier plans, and some plans still sold in older versions of the app, include a custom domain with a monthly subscription, as shown when you bought them; for those we register it after your first payment for the plan, and a first month at a lower price counts. One domain per account; .com names only; higher-priced names are excluded.

MoverTrack is the registrant and holder of the domain name. You receive a non-exclusive, non-transferable licence to have your tracking pages served on it for as long as your add-on runs or your plan includes the feature, and afterwards as the next paragraph describes. We do not transfer domain names to you or to another registrar, and registrations are not refundable.

If your add-on ends, or your plan ends or no longer includes the feature, while your account stays open, for example when the add-on ends or is refunded, or when a twelve-month plan bought in the app ends and you go on with a monthly plan or the free plan, the domain shows only your business card (your name, logo and a button to contact you) and keeps opening the tracking links you already sent on it; new links use your livemap.page address or movertrack.com (last paragraph of this section). We keep the domain registered while your add-on runs or your plan includes the feature, and for at least twelve months after that; then we may let the registration lapse at its expiry date, and the links on it then stop opening.

You must not choose a name that infringes a trademark or the rights of others, or that is misleading or unlawful. We may refuse, suspend or release such a name at any time.

Instead of a domain we register, you can connect a domain you already own, at an address such as go.yourname.com, by adding the one DNS record we show you. This is available during a free period, such as the welcome gift, with either add-on (first paragraph of this section), and on the plans that include a custom domain (second paragraph). You remain the owner of your domain and keep full control of it: we never register, renew or transfer it, never change its other records, and serve your pages only on the address that record points to us. Removing the record disconnects it. If you no longer have the feature, for example when the welcome gift or the add-on ends, that address keeps showing your business card (your name, logo and a button to contact you) and opens the tracking links you already sent; new links use your livemap.page address or movertrack.com (last paragraph of this section). You confirm that you have the right to use that domain; the rules on names in the paragraph above apply to it too.

Your livemap.page address. On Pro and the plans above it, and during the welcome gift, your tracking links use an address of your own such as yourname.livemap.page. On other plans they use movertrack.com. The name you chose stays reserved for your account, and the links you already sent on it keep opening. Links you sent earlier on yourname.movertrack.com keep opening too.

29. Apps from the App Store and Google Play

If you got the MoverTrack app from Apple's App Store or from Google Play, these Terms are between you and MoverTrack, LLC only — not Apple or Google. On an Apple device you may use the app on any Apple-branded product you own or control, as the App Store's Usage Rules allow.

We alone — not Apple or Google — are responsible for the app and its content, for its maintenance and support, and for dealing with any claim about it: that it does not work as it should, that it does not meet a legal or consumer rule, or that it infringes someone else's rights. If the app fails a warranty the law gives you, you may tell Apple, and Apple may refund the price you paid for the app, which is none, because the app is free to download; Apple has no other warranty obligation for it.

When you use the app you must also follow the terms of the store you got it from and of your mobile network, and section 25 applies.

Apple and its subsidiaries are third-party beneficiaries of these Terms as they apply to the app from the App Store: once you accept them, Apple may enforce them against you.

30. Contact

MoverTrack, LLC
1111B S Governors Ave STE 42337, Dover, DE 19904, United States
Email: info@movertrack.com