Privacy Policy

1. Who we are

MoverTrack is operated by MoverTrack, LLC, a Delaware limited liability company, 1111B S Governors Ave STE 42337, Dover, DE 19904, United States. Email info@movertrack.com.

This policy explains what we do with personal data across our apps, our websites, the customer tracking pages we generate, and our WhatsApp messaging.

2. We act in two different roles — this matters

For data about you — the business owner or worker using MoverTrack — we are the controller, and this policy applies.

For data about your customers that you put into MoverTrack — their names, addresses, phone numbers, the photographs you upload — you are the controller and we are only your processor. We handle it to run the service for you and for no purpose of our own. That relationship is governed by our Data Processing Agreement, and if one of your customers wants their data, the answer comes from you, not from us.

If you do jobs for a business on MoverTrack — as its worker or its partner — that business decides what you see: the jobs it gives you and, if it allows it, WhatsApp chats — those of the customers on your jobs, or all of the business's chats — which you can read and answer from the business's own number. It also decides whether you see its customers' phone numbers; when it does not, they are hidden from you throughout the app.

3. What we collect about you

• Account: your name, phone number, business name, logo, country and language — and an email address and a password only if you add them (the password stored hashed, never in readable form).
• Billing: your plan, invoices, payment history, and a billing email address if you give one at checkout; for a plan bought in the app, what Apple or Google tells us about it (section 6). We never see or store your full card number: Stripe, Apple or Google handles that.
• Referral payouts: if you cash out a referral prize — the account holder's name, the bank account, PayPal address or payment-app number we pay into, and a tax form where the law requires one.
• Usage: how you use the app and the service — the screens and features you use, when, and how much of your allowance you have consumed — so that we can meter your plan, keep the service working and improve it.
• Location: your phone's location while you track a job — also while the app is in the background — until you arrive or end the job, so that your customer can follow you live (section 8 says how long it is kept).
• Text you paste: when you paste a chat or a message so that the AI fills in a job, its text. The app reads what you copied only when you tap its button to do so, never on its own. We read it once and do not keep it (section 8).
• Your contacts, only if you allow it: when a chat you paste names your customer but has no number, the app can look for that name in your phone's contacts. The search happens on your phone and your contacts are not sent to us. Only the number you save on the job reaches us.
• Device and technical: device type, operating system, app version, IP address, push notification tokens, and an identifier for the phone the app runs on, which we keep only as a one-way fingerprint.
• Support: whatever you send us when you ask for help.

4. Where we got your details, if we contacted you first

If we messaged you before you had ever heard of us, you did not give us your number — so you are entitled to know where it came from.

We obtain contact details that a business has published itself — such as its name, its business phone number, email address, website, city and social media pages — from public business listings, advertisements and websites, and from third-party data providers. Automated tools, including AI tools, help us read and sort them. We collect nothing a business has not made public, and we do not buy anything about your customers.

We use it on the basis of our legitimate interest in reaching businesses that may want this product. You can tell us to stop at any time, by replying to the message or emailing info@movertrack.com, and we will stop and keep a record of your number only so that we do not contact you again. You can also ask us to delete it entirely.

5. Why we use it, and on what legal basis

• Running the service and your account — because it is necessary to perform our contract with you.
• Taking payment, issuing invoices, keeping tax records — contract, and legal obligation for the records.
• Sending service messages — payment failures, receipts, price-change notices — contract, and legal obligation where advance notice is required.
• Keeping the service secure, preventing fraud and abuse, fixing faults — our legitimate interests.
• Contacting businesses that are not yet customers — our legitimate interests, subject to your right to object (section 4), and to consent where local law requires it.
• Sending you, as a customer, offers and members prices for our own plans on WhatsApp: our legitimate interests, subject to your right to say no. You can say no at any time by tapping No thanks on any of those messages or by writing to us, and saying no does not affect your plan or the service messages about it. Offers in the app's notifications come only if you turn them on in its settings, where you can turn them off again.
• Complying with law — legal obligation.

6. Who we share it with

We do not sell personal data, we do not rent it, and we do not share it for anyone else's marketing. Our own offers on WhatsApp go only to our customers, about our own plans, and stop when you tap No thanks on one of them (section 5). We use these providers to run the service:

• Supabase — database, login and file storage (EU, Frankfurt)
• Vultr — our application servers (EU, Frankfurt)
• Vercel — hosting for our websites and tracking pages
• Google — maps, address lookup, routing; reading the text of a chat, a message or text you paste to fill in a job when you ask, which Google does not use to train its models; and our email
• Meta Platforms — WhatsApp messaging
• Stripe — payments and card handling
• Wise and PayPal, or a local payment app you choose — paying out referral prizes, if you ask for one
• Resend — billing and service email
• Telnyx — calls and caller ID, if you use those features
• Apple and Google — sign-in, if you choose to sign in with them, and delivering push notifications to your phone
• Expo — passing our push notifications on to Apple and Google. A notification can carry a customer's name or number and the text of their message.
• Anthropic — AI tools we use to develop and maintain our systems. They get only what a task needs, and they do not use our data to train their models.

If you buy a plan in the app, Apple or Google sells it to you and takes the payment as an independent seller, under its own terms and privacy policy; for that payment it is a separate controller, not our provider. We receive from it the identifiers of your purchase and the state of your subscription, such as when it renews, ends or is refunded, but never your card details. So that the purchase reaches your account, the app gives the store a random code for your account, which tells it nothing else about you.

If you ask Apple for a refund of a credit pack bought in the app, we may tell Apple how many of that pack's credits you have used and whether they were delivered to your account, with the other details about your account and your use of the pack that Apple asks for, such as how long you have had the account, so that Apple can decide your request. You agree to this in our Terms of Service, and nothing about your customers is shared.

If you joined through another business's invite, that business sees in its MoverTrack app your company name and how far you have got: that you joined; that your account is up and running (after your first trip with a live link), so it gets its reward, or that your phone has been used with another MoverTrack account, so it gets none; your first month at the introductory price; and your payment for a twelve-month plan and the plan that payment was for, because its cash prize depends on them. If you delete your account, it sees only that a business it invited deleted its account, without your name. It never sees your customers, your jobs, your messages or the amounts you pay.

We will give at least 30 days' notice before adding or replacing a provider that handles personal data; business customers' objection rights are in the Data Processing Agreement.

We will also disclose data where the law genuinely requires it, and to a buyer if the business is ever sold — in which case this policy continues to apply until you are told otherwise.

7. Where your data is kept

Our database and application servers are in the European Union (Frankfurt). That is where your account, your jobs and your messages live.

MoverTrack, LLC is a United States company, and some of the providers above are established in the US, so some data reaches there. For those transfers we rely on the European Commission's Standard Contractual Clauses and, where the provider is certified, the EU–US Data Privacy Framework.

8. How long we keep it

We would rather tell you what actually happens than give a comfortable answer:

• Account data — while your account exists. When you delete your account in the app, it is erased straight away, apart from the records listed below.
• Jobs, orders and their addresses — while your account exists. Where a job relates to a payment we keep the transaction record for 7 years for tax purposes.
• WhatsApp messages, if you connect your own number — WhatsApp delivers every message on your number to us; what we keep depends on the way of working you choose, within what your plan allows. Private: the details of each message — the customer's number, the time, what kind of message it was, its delivery status and WhatsApp's reference for it — never its words, photos, voice notes or files. We keep these details so that your automatic messages are sent only while WhatsApp allows it — within its 24-hour customer service window. The chats of jobs you give your people: those details, plus the full chat of a customer whose job you have given to someone working with you, from that moment, for as long as one of that customer's jobs is given to someone. All chats: every chat in full, from the moment you choose it. Whichever you choose, the messages MoverTrack sends for you automatically — your tracking link, the request message, reminders — keep their text. What we keep is kept while your account exists and is not deleted automatically after 30 days. When you move to a way of working that keeps less — by your choice, or because your plan no longer includes the one you had — or remove your number from MoverTrack, we delete straight away from MoverTrack the words, photos and files it no longer keeps of your customers' messages; the chats themselves stay in WhatsApp. You can also ask us to delete a conversation.
• Live vehicle location — the location trail is held in a short-lived cache that expires after 24 hours and is then gone. A job's addresses stay on the job itself for as long as the job does.
• Text you paste for the AI to read: we do not keep it. It is read once to fill in the job, and no log keeps its words. To stop the same text being read again and again, we keep a short one-way fingerprint of it for up to 30 days, which cannot be turned back into the text. What you save as a job is kept like any other job.
• Billing records — 7 years, for tax.
• Referral payouts — the payout details you give us, while your account exists; they are erased when you delete it. The record of each payment we made to you, and any tax form, 7 years, for tax.
• Your WhatsApp number and your phone's identifier, after you delete your account — only as one-way fingerprints that cannot be turned back into either, kept for 7 years like billing records. They let us give one-time offers (the welcome gift, the introductory price, the rewards for an invite) once per number, and notice when the same phone collects them again: if the number signs up again, it gets its own account back, empty.
• Business contact details of people we have not signed up — until you object or ask for deletion.
• Server logs and technical records — kept for as long as we need them for security, preventing abuse and fault-finding.
• Backups — the database is backed up, encrypted. Something deleted from MoverTrack leaves the backups as they roll off, within 90 days.

9. Your rights

Depending on where you live, you have some or all of the following rights. We apply them to everyone regardless:

• Access — get a copy of what we hold about you.
• Correction — fix anything wrong.
• Deletion — have it erased, unless we must keep it by law.
• Restriction and objection — tell us to stop a particular use, including any messaging from us.
• Portability — receive your data in a machine-readable form.
• Withdraw consent — where we relied on consent, withdraw it at any time.
• Complain — to your local data protection authority.

Email info@movertrack.com and we will answer within 30 days. There is no charge.

To delete your account and everything in it, tap Delete account under Privacy in the app, or email us and say so. We will confirm when it is done.

If you are in the EEA or the UK and think we have got something wrong, you can complain to the data protection authority where you live, work, or where the problem happened — you do not have to come to us first, though we would rather you did.

10. Cookies and tracking

Our website sets no cookies, and we use no advertising pixels and no third-party analytics or trackers. We do keep our own records of how the app and the service are used (section 3), on our own systems, to run and improve them. They are never sold, and never shared for advertising.

One thing does reach Google, and you should know about it: the tracking page and our demo pages load a Google map, so your IP address is seen by Google in order to serve it. We do not use it to identify or profile you. The fonts on our pages are served by us, not by Google.

The mobile app, admin.movertrack.com and the members zone (our website where you can buy a plan) store your login and your settings on your own device so you do not have to sign in repeatedly. That stays on your device. When you pay, Stripe's payment form sets the cookies it needs to prevent fraud.

11. Automated processing

We use automated tools, including AI: to read the details of a job out of a message, a chat or text you paste when you ask, so you do not have to retype them; to calculate routes and arrival times; and for small tasks such as recognising the language a message is written in, or turning a business name into a web address.

We do not make decisions about you by automated means alone that produce legal effects or similarly significantly affect you. Nothing decides your price, your access or your standing without a person involved. The tool reads only the text of a chat — not its photos, voice notes or files, and not the customer's number or WhatsApp name. In a chat you paste, the name or number shown above each message is replaced, before the tool reads it, with a label that says only whether the customer or the business wrote it. A suggested job is only a proposal you can correct: nothing becomes a job until you confirm it, and the tool never replies to your customer.

12. Tracking pages are public by link

A tracking page is reachable by anyone holding its link, without a password — that is what makes it usable for the customer receiving it. It shows the business name and branding, the job's addresses, and the vehicle's location while tracking is running.

While tracking is running, the page also tells the business when it is opened, how long it stays on screen and from how many different internet connections. It never tells the business who is looking. To count the connections, the server turns each connection's address into a one-way code for that link, never stores the address itself, and deletes the code when tracking ends or within 24 hours; nothing is read from or stored on the viewer's device to do this.

Whoever sends that link decides who sees it. If you are a business using MoverTrack, that is you.

13. Security

Connections are encrypted in transit, the database and its backups are encrypted at rest, and access rules in the database keep one account out of another's data; our own servers check the signed-in account, and what it may see, on every request they answer. Administrative functions are restricted to named operator accounts.

No system is perfectly secure and we will not pretend otherwise. If a breach affects your data we will tell you and the relevant authority as the law requires.

14. Children

MoverTrack is a tool for businesses and is not intended for anyone under 18. We do not knowingly collect data about children. If you believe we have, tell us and we will delete it.

15. Changes

We will update this policy as the product changes. The version number and date at the top always tell you which one you are reading, and we will give notice of anything material by email or in the app.

16. Contact

MoverTrack, LLC
1111B S Governors Ave STE 42337, Dover, DE 19904, United States
Email: info@movertrack.com